Frequently asked questions

Simply browse the collection, choose your favourite pair and size, add it to your cart, and proceed to checkout. Enter your name, complete address and phone number, then confirm your order. Our team will contact you to confirm before dispatch.

Yes. Please contact us as soon as possible on WhatsApp at +92 325 5012386 or email pumpsshoes1@gmail.com. If your order has not yet been dispatched, we can change the size, colour or address, or cancel it for you.

We deliver across Pakistan. Delivery typically takes 2–4 business days in major cities like Lahore, Karachi, Islamabad and Rawalpindi, and 3–6 business days for other cities. You will be updated about your order status throughout.

Yes! We proudly serve customers nationwide, including Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, Sialkot, Gujranwala and all other cities. Your order is delivered safely to your doorstep.

If you receive a faulty, damaged or incorrect item, please contact us within 48 hours of delivery with a photo or video. We will arrange an exchange or refund. For size issues, we offer exchange subject to availability of the requested size.

Refunds are processed after we receive and verify the returned item. For Cash on Delivery orders, refunds are issued to your bank account or preferred payment method within a few business days of verification.

Our footwear is available in standard Pakistani sizes (UK/EU sizing) for women aged 18 to 40. Please compare with your usual shoe size, and when in doubt, size up for a more comfortable fit. You can also message us on WhatsApp for sizing help.

If you ordered the wrong size, contact us within 48 hours of delivery and we'll do our best to exchange it for the correct size, subject to availability. Please keep the item unworn and in its original packaging.

We offer Cash on Delivery (COD) across Pakistan — you pay in cash when your order arrives at your door. This makes shopping safe, simple and convenient.

Yes, completely. With Cash on Delivery you only pay when your order is in your hands. This means you can shop with total confidence — pay first, check your order, then complete your payment.